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The-ITSM-Review

A competitive comparison ITSM tools.

The ITSM Tools Universe is a directory of ITSM tool providers ranked by independent scoring from the ITSM Review. Scores for each supplier are a combination of Analyst score and end user customer scores. Our goal is to provide a useful resource for those looking for a new or replacement ITSM tool.

Many enhancements are planned to our directory for the coming months. Please let us know of any improvements you would like to see, in particular please let us know any categories or tags that would help your tool selection process.

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  1. LANDESK

    93
    September 2014
    Enterprise, Mid-Market
    LANDESK
    • 84
    • 98
    • 93.12

    LANDESK Service Desk is an exceptional, attractive and intuitive solution.Its progressive and codeless design...

    View Review

  2. ServiceNow

    92
    September 2014
    Enterprise
    snow
    • 82
    • 100
    • 92

    Overall ServiceNow is an excellent, intuitive and highly configurable solution.

    View Review

  3. Cherwell

    91
    September 2014
    Enterprise, Mid-Market
    Cherwell
    • 89
    • 95
    • 91

    Cherwell Service Management is a user friendly and highly customisable solution.

    View Review

  4. EasyVista

    90
    September 2014
    Enterprise, Mid-Market
    EasyVista
    • 88
    • 91
    • 90

    EasyVista is overall an excellent, easy to use, and comprehensive solution.

    View Review

  5. Naumen

    90
    September 2014
    Enterprise, Mid-Market, Small
    itsmtooluniverse
    • 94
    • 89
    • 90

    Naumen Service Desk is overall a strong solution, well-aligned to standard frameworks, and which upgrades with...

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  6. Axios

    89
    September 2014
    Enterprise
    Axios
    • 84
    • 96
    • 89

    Axios assyst is an extremely mature and versatile IT service management (ITSM) solution.

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  7. Marval

    88
    September 2014
    Enterprise, Mid-Market, Small
    Marval
    • 86
    • 92
    • 88

    Marval MSM is overall a very good solution that is well-aligned to standard frameworks, and which causes minimum...

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  8. FrontRange

    86
    September 2014
    Enterprise, Mid-Market
    FrontRange
    • 88
    • 84
    • 86
  9. Monitor 24-7

    82
    September 2014
    Mid-Market, Small
    Monitor247
    • 82
    • 84
    • 82

    Monitor 24-7 IncidentMonitor is overall a good solution, which can be integrated with a number of other technologies

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  10. Efecte

    78
    September 2014
    Mid-Market
    Efecte
    • 88
    • 71
    • 78

    Efecte Enterprise Service Management is an attractive solution with a modern look-and-feel.

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  11. Zendesk

    78
    September 2014
    Small
    Zendesk
    • 88
    • 71
    • 78

    Zendesk is overall a very good, easy to use and intuitive IT service management (ITSM) solution.

    View Review

  12. ITRP

    73
    September 2014
    Enterprise, Mid-Market, Small
    ITRP
    • 84
    • 69
    • 73

    ITRP is a solution with particular strengths in the management of SLAs and OLAs

    View Review

  13. supaTOOLS

    71
    September 2014
    Enterprise, Mid-Market, Small
    supaTOOLS
    • 88
    • 58
    • 71
  14. Good Sign

    69
    September 2014
    Enterprise
    Good-Sign
    • 76
    • 63
    • 69

    Good Sign is an adequate IT service management (ITSM) solution containing excellent financial management capabilities

    View Review

  15. xMatters

    0
    October 2014
    Enterprise
    Blank
    • 0
    • 0
    • 0
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